Privacy, Data & Cookies Policy

This Privacy, Data & Cookies Policy explains how Heating Solutions Alba (“we”, “us”, “our”) collects, uses, stores and protects your personal data when you visit our website or get in touch with us.

We are committed to protecting your privacy and handling your data transparently and securely, in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

• Data Controller: Heating Solutions Alba
• Company number: SC847751
• Contact email: info@heatingsolutionsalba.com
• Telephone: 0800 048 5346

2. What Personal Data We Collect

Information you provide directly

When you submit an enquiry form on our website, we collect the following information solely for the purpose of assessing and providing our services to you:

• Full name
• Email address
• Telephone number
• Postcode
• Heating system type and approximate age
• Service type requested (e.g. boiler installation, system assessment, power flush)
• Service-specific details you choose to provide, such as fuel preference, fault codes, access issues, pipework type, or details about your current system
• A description of any issue or additional context you supply

Note on Special Category Data: We do not routinely collect special category personal data relating to health, race, religious beliefs, or political opinions. We will only collect this if there is a clear reason for doing so and with your explicit consent.

Information collected automatically

When you visit our website, we may automatically collect:

• Internet protocol (IP) address
• Computer and connection information
• Session information (including page response times, length of visits, page interactions, and methods used to browse away)

3. How We Use Your Data

We use your personal data to:

• Respond to your enquiry and provide the services you have requested
• Provide ongoing customer assistance and technical support
• Contact you regarding your enquiry or to resolve any issues
• Send service-related notices where relevant
• Create aggregated statistical data to improve our services
• Comply with applicable legal or regulatory obligations

4. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Consent– where you submit a form, accept cookies, or opt in to marketing
• Legitimate interests– to respond to enquiries, improve our services, and operate our business
• Contractual necessity– where processing is required to provide our services to you
• Legal obligation– where we are required to retain data by law (e.g. for tax or accounting purposes)

5. How We Store and Protect Your Data

Enquiry data submitted through our website is stored securely using industry-standard infrastructure. We retain personal data only for as long as necessary for the purpose it was collected, or as required by law.

All data is stored and processed in accordance with UK GDPR requirements and access is restricted to authorised personnel only.

6. Sharing Your Data

We do not sell your personal data.

We may share data with trusted third parties where necessary, including:

• Our website hosting and infrastructure providers
• Analytics providers (e.g. PostHog)
• Advertising platforms (e.g. Meta / Facebook and Instagram, Google Ads)
• Email and communication service providers
• Professional advisers such as legal or IT consultants

All third parties are required to process personal data securely and in compliance with data protection legislation.

7. International Data Transfers

Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses, to ensure your data remains protected.

8. Cookies Policy

What are cookies?

Cookies are small text files placed on your device when you visit a website. They help the site function properly and improve user experience.

Cookies we use

Our website may use:

• Essential cookies– required for the website to function (e.g. security and session management)
• Analytics cookies– to understand how visitors use the site and interact with our pages
• Marketing cookies– to support advertising and promotional campaigns

Managing cookies

You can manage or disable cookies through your browser settings or via our website's cookie consent banner. Please note that disabling essential cookies may affect website functionality.

9. Marketing & Advertising

If you have opted in, we may contact you from time to time with promotional messages via email, telephone, or text message. We may also use social media platforms to promote our services.

You can change your contact preferences or unsubscribe at any time by contacting us at info@heatingsolutionsalba.comor by clicking the ‘unsubscribe’ link in our emails.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent at any time
• Request data portability

To exercise any of these rights, please contact us at info@heatingsolutionsalba.com.

11. Complaints

If you have concerns about how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO).

Website: www.ico.org.uk

12. Changes to This Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.